Returns/ Refund Policy
TRL Hair Growth System, LLC. Return Policy
We are fully committed to our customer’s satisfaction; it’s our number one priority.
Damaged Products/ Incorrect Order/ Quantities
After Delivery, Please check your order for inconsistencies and report them within 24hrs of delivery!
Products Ordered in Error
If you ordered the incorrect item from us, you are able to return it to us un-opened/ un-used. Contact us to receive an authorization and return the item to us in perfect condition within 21 days .
You must contact us at:
- Hair Oils
- Opened/ Used Products
- Custom or personalized items
- Products from a Monthly Subscription
- Digital downloads
- Items on sale (excluding the use of a coupon)
All refunded merchandise is subject to a 25% restocking fee and the shipment fee is paid for by the customer. The product must be accompanied by the following: Original receipt, packing slip and all original packaging. We do not reimburse customers for shipping expenses. For your protection and to ensure delivery, we recommend that you send returns via a trackable shipping method (UPS, FedEx or insured USPS). Refunds will be processed based on the original form of payment.
Customers are credited via their original payment method for unopened products.
Product Subscription Policy
Once you place your order you will be enrolled into our product subscription, where you will be automatically billed a discounted price of $29 every month(This cost includes shipping for the U.S. ONLY).
You may cancel your subscription after you have received your shipping/ tracking confirmation (in 1-4 days) to avoid canceling your entire order. If you have not cancelled your subscription within 30 days you will be billed for your next bottle.
Products automatically ordered through our subscription are non-refundable.